Last Updated: October 2, 2026
This policy covers Haze Credits, Premium Monthly and its free trials, and fixed-term Premium purchased through hazemethod.xyz or the Haze Discord bot. It forms part of our Terms of Service. Haze Method supplies the service; Whop processes current purchases. Historical GCash and cryptocurrency purchases are covered as described below.
Credits are delivered when credited to your account. Premium is delivered when the purchased access is made available to your account. Premium purchases pay for access during the agreed period, rather than a minimum number of visits, videos, downloads, or hours of use.
Subject to the exceptions in this policy and applicable law, completed purchases, trial-conversion charges, and subscription renewals are final and non-refundable. Unused access or a low level of use does not by itself mean the purchase was not delivered.
Immediate delivery does not remove consumer rights that cannot lawfully be waived. Where applicable law requires express consent and acknowledgment before a withdrawal right can be lost, those requirements must be satisfied; accepting this policy alone is not a blanket waiver of statutory rights.
The trial duration, amount due after the trial, and billing interval are disclosed before you complete checkout. New eligible Premium trials currently last 3 days, followed by $10 every 30 days unless cancelled. An earlier trial keeps the duration and billing terms agreed when it began, including an agreed 7-day trial. We do not shorten an existing trial because a newer offer has a shorter duration.
A free trial is an automatically renewing subscription with an initial free period. Providing payment authorization allows the disclosed charge when that period ends and subsequent renewals until you cancel. It does not require another purchase confirmation at each renewal.
Trial and billing periods are measured by elapsed time from the applicable subscription start or billing timestamp, rather than school days, business days, waking hours, or the end of a local calendar date. You must cancel before the trial ends or the next renewal is due. Dates displayed in different timezones must be converted to the same timezone when comparing them; a timezone difference does not shorten the agreed trial.
The checkout agreement, membership records, billing records, and cancellation records are used together to establish the actual deadline. If a displayed deadline or charge conflicts with the terms agreed at checkout, contact us for investigation. An incorrect timestamp does not override the trial or billing period you were promised.
One free trial is allowed per person. Creating extra accounts or changing payment methods to obtain additional trials is not permitted.
You can cancel in your Whop account by opening your Haze Premium membership and completing the cancellation process. Keep the confirmation. Opening the cancellation screen without completing it does not cancel the subscription. Contact us if the cancellation process fails.
You can also request cancellation by emailing haze@hazemethod.xyz or opening a ticket in the official Haze Discord server. Provide enough information to identify the subscription, such as your Discord account and Whop receipt or membership ID. A clear cancellation request received before the applicable deadline counts as on time even if we process it later. If you cannot access your usual account, contact us with your receipt so we can help identify the purchase.
Cancellation stops future renewals. For a paid period, you keep access until that period ends. Cancelling after an authorized charge does not reverse that charge or create a right to a refund for the remaining period. A refund inquiry alone is not a cancellation instruction unless it also clearly asks us to stop the subscription.
Leaving Discord, signing out, deleting or losing an account, uninstalling the extension, not visiting the site, or not using Premium does not cancel a subscription. A declined payment, expired card, or removed payment method is not a substitute for cancellation.
Where the purchase was properly disclosed, authorized, and delivered, the following do not by themselves qualify for a refund:
These exclusions do not excuse an early or incorrect charge, a failure to honor an on-time cancellation, non-delivery, material misdescription, or a mandatory legal refund.
We will refund a confirmed duplicate charge for the same order, an incorrect or early charge that should not have been collected under the agreed billing terms, or a charge collected after an on-time cancellation.
We will also provide the applicable refund or other remedy where paid credits or access were not delivered and we cannot resolve the failure, a confirmed problem with our service prevented the purchased service from being supplied, or the supplied service materially differed from its description at purchase. Mandatory legal remedies remain available.
Please report an issue promptly, preferably within 7 days of the charge, so we can investigate. This reporting period is not a 7-day money-back guarantee, an additional free trial, or an extension of the cancellation deadline. It does not shorten statutory or payment-provider claim periods.
An optional service credit or extension may be provided instead of a monetary refund only if you choose that remedy. Approved monetary refunds go to the original payment method, subject to the historical-payment arrangements below. If we permanently discontinue a paid service before the purchased period ends, we will stop renewals and refund the unused paid portion.
Any additional goodwill refund is discretionary. A previous exception does not create an ongoing money-back guarantee or change the rules for future purchases.
Send your Discord account details, Whop receipt or payment ID, the charge date, and a description of the issue to haze@hazemethod.xyz or an official Haze Discord ticket. For timing or cancellation issues, include the confirmation and the timezone shown. Do not send your password or full card details.
We assess the checkout terms and policy accepted for the purchase, the actual trial or billing period, cancellation communications, payment records, entitlement delivery, and relevant usage records. Usage helps establish delivery but does not defeat a valid billing-error or legal refund claim. A claim of non-use does not by itself establish non-delivery.
We reply within 3 business days. Approved refunds usually arrive within 5–10 business days, depending on the provider and bank. Refund timing is separate from cancellation timing.
Haze stopped accepting these payment methods on September 28, 2026. For earlier purchases, approved GCash refunds return to the originating GCash number. Approved cryptocurrency refunds are sent in the same asset to a wallet address you provide; network fees may be deducted only where permitted by applicable law. Confirm the destination carefully.
Please contact us to resolve a billing or service issue. You may also use Whop's support and refund channels. Nothing in this policy prevents a lawful payment dispute, consumer complaint, or exercise of card-issuer rights.
Whop and payment providers may reverse a payment under their applicable terms, law, or payment-network rules. This policy does not guarantee that a provider will reject a refund request or dispute. We may submit relevant agreement, billing, delivery, cancellation, and usage records for review.
A payment reversal or dispute can result in an access restriction while the payment and entitlement are reviewed. We do not automatically determine how a reversal affects every separate purchase. If a restriction also affects separately paid access or credits, contact us with the receipts so we can review and restore any entitlement that remains valid. A reversal does not entitle Haze to permanently retain payment for an unrelated service it will not supply. A good-faith refund request or exercise of a legal right is not, by itself, abuse. Knowingly false evidence or deliberate payment fraud may be investigated under our Terms.
Nothing in this policy excludes or limits a consumer right that cannot be waived, including applicable remedies for unauthorized or incorrect charges, non-delivery, or a service that does not match its description. Any applicable statutory withdrawal rights and required notices take precedence over inconsistent wording in this policy.
The version accepted at checkout governs that purchase and the subscription agreement made at that time. A later policy does not retroactively invalidate an existing claim or shorten an agreed trial. Any changes applying to an existing subscription must follow the agreement, applicable notice and consent requirements, and consumer law.
Email haze@hazemethod.xyz or open a ticket in the official Discord community linked at hazemethod.xyz. See also the Terms of Service and Privacy Policy.
See also our Terms of Service and Privacy Policy.